Effective Date: November 2022
Thank you for shopping with Wholesale Liquidation Pallet. We strive to provide you with high-quality products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your satisfaction.
1.1 Products Eligible for Refund: We offer refunds for products purchased directly from our website, wholesaleliquidationpallet.com. Products eligible for a refund must be in their original condition, unused, and in the original packaging. Certain products may be exempt from our refund policy, including but not limited to perishable goods, intimate or sanitary items, and digital downloads.
1.2 Non-Eligible Products: The following items are not eligible for a refund:
2.1 Initiating a Refund: To request a refund, please contact our customer support team within [number of days] days from the date of delivery. You can reach us through [contact information], providing your order number and a detailed explanation of the reason for the refund request. Our team will review your request and guide you through the refund process.
2.2 Return Shipping: If your refund request is approved, we will provide you with instructions for returning the product. You will be responsible for shipping the item back to us at your expense, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
2.3 Refund Amount: Once we receive the returned product and verify its condition, we will initiate the refund process. The refund amount will be equal to the purchase price of the returned product, excluding any shipping or handling fees. Please note that it may take several business days for the refunded amount to appear in your account, depending on your payment method and financial institution.
We do not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or variation, please follow the refund process as outlined above and place a new order for the desired item.
4.1 Order Cancellations: You may request to cancel your order within [number of hours/days] of placing it, as long as it has not been shipped. To cancel an order, please contact our customer support team as soon as possible with your order details.
4.2 Cancellation Fees: If your order has already been shipped or is in the process of being prepared for shipment, cancellation may not be possible. In such cases, any applicable cancellation fees or shipping costs will be communicated to you by our customer support team.
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or initiating a refund, based on the circumstances and product availability.
Wholesale Liquidation Pallet reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
If you have any questions or require further clarification about our refund policy, please contact our customer support team.
Thank you for choosing Wholesale Liquidation Pallet!